5.30.2007

customer relations....

a good way to measure a company is not just to look at the quality of their product
but to look at how they deal with their customers

recently I had a very positive experience with NiteRider

I had a light that was a few years old that was acting buggy
I sent it in for repair
there was a nominal repair fee
at first I objected... but after realizing how old the light was I felt it was all fair

then I noticed that they had forgotten to send me an extension cable that I had sent in on the warranty repair
a simple email and they shipped out a cable that day

this is why I have used NiteRider for nearly a decade now
sure there are other lighting companies... but I have been pleased with my NiteRider experience

niterider has a blog

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